Studio W Item

I emailed Woolworths Head Office around the 24th of October complaining about a shoe that I bought with them 5 years ago, I've been reluctant to complain about the item since I know that it wouldn't assist me in anyway, this year I plugged up the courage and contacted them. The boot was only worn two or 3 times it's so uncomfortable and it looks *****ed, its like the same foot shoe, when i gave it back for them to assist me a lady at the counter even agreed that it looks weird there is some kind of factory fault, mind you it's a genuine leather grey suede boot, its peeling inside cause of being cooped up in a box and not been worn cause of moist, Woolworths is not leaving up to their standard the item that i was sold was not of good quality and they are giving me feedback that does not bring joy to me as a client , i had to followup 3 months after which is today 28th of December 2017 and nobody bothered to contact me and they gave me a sob story that they tried contacting me and that is so untrue. it's unfortunate that if it were a client of a different race this complaint would be handled differently. I did not take the item back and I refuse to take the item back I spent about R599 on those shoes to be selling me *******. This complaint was handled by Woolworths Musgrave Durban branch.