Strongly recommend you to NOT use online services

I ordered baby items on Woolworths' online site and paid for a courier for delivery date 4/5/2019, between 10:00-13:00. Nothing was delivered and I phoned their customer care. I was told by Kurt that if the courier did not deliver the bought goods, it will be dispatched on 6/5/2019. I was told that he will follow it up and phone me on 6/5/2019 to make sure it is delivered.

On 6/5/2019, nothing was delivered. I spoke with three different customer agents (one lady whose name I did not get, Rolene and Leroi), all keeping me on the line to contact the courier. Eventually I was told it will be delivered on 7/5/2019. Leroi put me in contact with the courier who just pretended liked they needed to confirm the delivery details. Rolene phoned back to say that the courier does not deliver on Saturdays in our area (hence no delivery on 4/5/2019). I asked why that delivery option was then available in the first place .

All the agents made promises to follow up the next day and make contact with me, which was not done. Also, nothing was delivered, again. I went to Woolworths Brooklyn where I eventually asked to speak to a manager as the customer care agent said she could not help me. They telephonically connected me with Woolworths online and I spoke with Kurt again, who made the same empty promises.

I now requested a full refund. Curious to see if they are even able to pay back the money.