Store card still undelivered

So I app**** for a store card but have still have not received the said card. There is no woolworths stores near me with the option to collect the card and the postal services are so unreliable that I really don't understand why they don't have more options for card delivery. Speaking off, I have received a notification that I have so much available but I don't even know if my card has been sent. You would think that with all the *******ion and ***** in SA, delivery of cards would be more controlled by companies. Can anybody tell me what has happened to my card? Can i perhaps request the card be couriered to my workplace. Is it possible for me to just cancel this store card and account. What are my options