Store card delay

I'm very Disappointed with the unresponsive service I got from Woolworth in menlyn. I app**** for your store card almost two weeks ago and even to this day I haven't got any communication about it. I visited ur store countless times and the lady that was assisting me said I need to wait for the customer care line to contact me to verify my details. even to this day I'm still wairing, I was referred by a friend to open a store card and she rated you as good retail store because she was assisted fast and efficiently . Now I feel you must cancel my application and I'll go to another store because I'm not happy with your procedure. It's long and unnecessary