Store card delay

I lost my Woolies card and hence had to re-apply for another one. I was told it would take 10 working days which has passed already. I'd like my Store card please as I can't buy with my I.D in the mean time (which is ironic cause I can make PAYMENTS with it.). I app**** for my card on the 5th of April 2015.<br> <br> Regards<br> <br> Londeka