Store Account

I purchased 2 items from Woolworths on 28/09/2024. On 02/10 I returned 1 item for credit and paid for the second item. According to them if you have an outstanding balance on the 15 of the month they charge a fee of R 47.50. My account had a nil balance on the 2nd, but they still charged me the R47.50. I have been trying since I received my October account to get it sorted, but unfortunately no seems to know what to do.

I have been to the branch and called their accounts dept without any luck.

Woolworths is making a killing with their accounts, besides having to pay interest on outstanding balances, you now have to fork out an additional R47.50 per month.