Stop substituting my orders on Dash- Refund me!!!

Order no *** dated 23 dec, I paid with my gift card, I ordered bbq chicken and told you not to substitute Thid and you substituted and send me the plain chicken!! This is not the first time you do this— I have asked you since 23 December to come collect the chicken and give me a refund, you still have not done it, it is the 3 Jan today still no refund !! Why do you always substitute my orders when I specifically tell you I don’t want a substitution?? I paid R110 for something I did not eat cause that’s not what I ordered!! I want my refund please

Order no *** dated 28 dec, I paid with my Woolies card- one of the items was 5 mini pies (R35) I ordered spinach and feta and told you not to substitute, but you send me cheese puffs!!! How can I order spinach and feta and you send me cheese puffs ?? For what ?I want a credit of this on my account

I reported all this to your Facebook inbox, send pics and also send emails to dash emails and I’m just told I will be contacted , we are in the new year and no response

This may be a little amount, but why would I want to give it to Woolies but not get what I paid for ? You are not just doing this to me but many others o in total you are making a lot of money while we don’t get what we pay for

I may have paid R145 to you ( and you think it’s just a little money so I should not complain ) no no it’s it my little money but I chose to spend it on your business, I could have bought somewhere else where they actually value me and give me what I ordered

Buying from you is costly cause your prices are high but I don’t mind, but you cost me even more cause when you don’t give me what I am buying then it means I must now buy again (that’s more money) and I must spend time and data/airtimr contacting you with all this - that’s another added cost

So shopping on dash is no longer a convenience, it comes with extra costs and a headache

Why do you substitute when I specifically say I don’t want a substitute??? Are you forcing to eat what I don’t want? Why ??

Please credit the pies to my account and refund me the money for chicken as this was paid on my gift card

I have been talking to you since 23rd Dec, it is 3rd Jan and I’m still talking but you have chosen to ignore me completely ! I’m reading more complaints that are similar so this is a norm to you guys - but I don’t let it go so I am here to complain until you stop doing this !!