Stop apologizing and get your act together!

I am so frustrated with Woolworths I am ready to cancel my black credit card. I recently wrote a complaint directly to the rewards department regarding the fact that I could not enter the play and win competition which yields some pretty nifty rewards and vouchers. Upon trying to contact Woolworths (first by phone), I was given three different stories after three separate phone calls, after which I wrote an official complaint. The response I received was less than pathetic, and I wrote back saying exactly that. It was clear to me that the person who responded did not take the time to read my mail properly. It also took five whole days to give me the inadequate response. The next time I received a response it was a few days later, this time by someone else, and here's what I got:

"Please accept our sincere apologies for the delay in responding to you.

Regrettably we are unable to assist you with your request.

Kindly note we have forwarded your request to our Financial Services department as we unable to access any account information. They will respond to you directly."

I honestly find this totally unacceptable, especially coming from a company who claims to offer excellent customer service.

I have several qualms with Woolworths regarding regular stock problems, extensively long queue waits, frequent price hikes and over-aggressive marketing in their financial department. But with all this, they have still managed to ***** me out of my vouchers and have not made any effort to make amends. Furthermore, nobody has bothered to call or write a decent response and sort out the many issues I have been having. Instead, I have been fobbed off and had the responsibility shifted to another department. It is a disgrace, and I am utterly disappointed in Woolworths.