Stony silence greets customer concerns

<p>I received an invitation to an opening event at our local, revamped Woolworths. I responded the same day accepting the invitation - however on the day my name was not on the guest list. It had been a difficult week as my husband was in hospital but having accepted the invitation I did all I could to ensure that I popped in to the event. My unhappiness at the tardy events management, the challenges I had had to get there and how it was a non-Woolworths representative that did eventually welcome us to the event, was all set out in an email to the Johannesburg events email. One week went by with no response. I then emailed again and included the customer service email - again four days went by with no response. All I was looking for was an acknowledgement of my concerns, I would have expected an apology and would have appreciated an explanation. However, I have been met with stony silence - simply not good enough for a company that prides itself on good customer service and loyalty.</p>