****** paid and wrapped jacket by Woolworths staff

bought a Witchery jacket online which was reduced from R2500 to R1000 on the 31 October 2022. Upon the delivery of my jacket which was 2 days later I got a call from the delivery company that the address was wrong and and I then rectified the address as I was not aware that your website has picked the incorrect address. The courier promised that they'll again deliver the following day on Thursday which was never the case as Woolworths couldn't authorize the change of address and the parcel was returned to Woolworths. After 3 weeks of back and forth on the 20 Nov 2022 I was then contacted by the call centre supervisor by Siphenkosi Bhavuma who told me that he has found stock in Pavillion and has ordered that my jacket be delivered at my place. I have not received any delivery up to today and no one has told what happened to my returned jacket that I had paid for and what's even worse is that the supervisor has now disappeared he's not taking my calls and not responding to my emails and the online emails are not being answered as he's copied on those emails