Stinking customer service

I am livid. I receive calls every month with out fail even though my account is not in arrears. I am a Customer not a debtor. I pay my account every month. What upsets me even more is when an agent that calls me rudely cuts the call WHILE I AM SPEAKING. No proper termination no goodbye. If u have an irate customer which I am right now. The proper n professional thing to do is LISTEN, CALM AND FIND A SOLUTION. WHERE I COME FROM I CAN GET FIRED FOR CUTTING THE CALL ON A CUSTOMER. Today i received a call while talking to the agent she hung up. I called customer service *** While talking that agent she hung up. After me telling her my frustration is not directed at her. I had to call back but got no joy.

I have asked to be put through to a manager. I was told they are unable to do so. How can they not be able to transfer me to a manager. How does a problem get resolved if customers are not allowed to be transferred and an agent is unable to assist. I also work from home should we have a problem we immediately request a manager call back if we unable too transfer the call. I am absolutely disgusted and disappointed with Woolworths. Instore customer service is top notch But your customer service departments are stinking Calling a customer 5 times a day every month when the customers account is up to date is harassment. Contact no: ***