Still Waiting for a response from Woolworths

I refer to my previous review about my experience with Woolworths who did not respond. I have since tried calling them and visited a Woolworths Food store where the original problem occurred. After my visit I received a sms with all the incorrect information. I was promised a R250 voucher and was sent one for R150. They also sent it for my husband and not to Mrs B.... I have received emails from Zaahir Damons - 21 Dec, Jodie Henry - 7 Jan. I spoke to a Axolile today 7 January who said he would sort it out for me. I have not had a response from Woolworths to any of my numerous emails. I'm hoping that maybe I might now get a response. Most of the stores where I shop give excellent service here in Cape Town but unfortunately this is not the case with customer service. Maybe my second attempt on a public platform will get a response....