Still Waiting

I bought my younger brother a phone in December 2014 on the 27th for R549, they were unable to Rica as their system was offline however they promised to do it later. I went on the 29th as the phone was still not working, after hours of waiting in that store while they were not able to figure out what the problem was with the phone, they then took it to an Mtn outlet, the technician adviced that they book it in , unfortunately I didn't have a box with me, so I had to return it the next day , so I did. Till to this day my brother doesn't have a phone that I bought with the intention that he uses it. I don't understand how a reputable and big company like woolworths could not give me a new phone of a mere R549 and then deal with Mtn in my absence, it's unnecessary and unacceptable to be dragged into this! !!!!. I am a loyal account customer of woolworths and I am disappointed and dissatisfied with the incompetency of the key west branch, all I'm told is that Mtn is delaying with their repairs, how is that my problem? . Please keep your promise and Make a Difference. May I please be given a new phone. My patience has run out now! !!!