Still No Refund Since 12 November

I am very disappointed with woolworths I have made the purchase on the 12 of November and it deducted twice .One amount went through immediately and second one remained pending .I contacted woolworths customer service several times and I received case No:WW-130000-Z7C5S1 This delay has couse me stress because I needed that money for my child's groceries ,it has been far too long and woolworths has failed to resolve this issue.I urgently request that woolworts to release my refund .This situation is unacceptable.