STILL NO REFUND

I bought food items from Woolworths, but one item was missing from my delivery. I contacted them via email on 22 October and 27 October. Finally, on 30 October, I received a response assuring me that I would receive a refund within 7-14 working days. However, that timeframe has passed, and I have not been refunded. I followed up with emails on 24 November and 1 December, but still have not received a response. I am disappointed by the poor customer service from Woolworths.

S GOVENDER