Still no parcel 13 days after paying.

Appalling service from Woolworths. I ordered a Mother’s Day gift on 7 May. I received the incorrect parcel which was only collected on the 13th of May. I have phoned and emailed multiple times only to constantly be told that the matter has been escalated. Today is the 20th of May and I still receive the same response. I have not yet received my parcel, even after paying for express delivery. I have now requested a full refund. We’ll see how long that takes.