Stellar Stella

I bought some steak at Woolworths Redruth Village yesterday, as I have often done in the past. Unfortunately, when I opened it, I could smell it was going off. I phoned Woolworths and spoke with Stella. I had so many receipts from so many shops yesterday but Murphy's law said that the one receipt, which I would lose would be the Woolworths one.

I phoned and spoke to Stella and she was really nice about it even though I had no slip. I did, of course, have proof of payment linked to my Woolworths card but this was never even brought up.

When I got to Woolworths to return the meat, I spoke to Stella in person. Both over the phone and in person she was super nice and really reassuring. I have returned things on rare occasions to shops before and even if the return is handled courteously, as it usually is, no one has ever made me feel so reassured as Stella. I felt really awful about misplacing the slip.

As Murphy's law would have it, I found the slip after returning the meat. I just really want to say thank you to Stella for making me feel better and handling the matter in a way that was just extraordinary.