*****ing from customers
See email sent: 26.01.2020 Good day, Kindly take note that I received a box of goods with my name on that I did not order, - this box was sent back with the driver, I also did NOT receive my white bread x 4 but I was charged for it. Please arrange for this to be rectified, Thanks
I then get a phone call the following Monday to apologize for the bread not being delivered and they promise it will be delivered before 17:00 27.01.2020
See email sent again 27.01.2020 18:18 - So I then get phoned and delivery is arranged for latest 17:00 today, Uhm 18:11 now, still no bread This means my daughter and my nanny won't have lunch for tomorrow as I didn't stop at the shop for bread as I was promised bread will be delivered. Apart from being phoned EACH AND EVERY single time I order for products out of stock, I now get incorrect items I did not order and I don't get the good I paid for... Online service is really pathetic. And the part that is most annoying is that you think an apology each and every time is acceptable enough? No here is a voucher for the inconvenience caused, or here is 'us' trying to go out of our way to ensure you get your correct order despite the fact that you spend an average R15000 a year at our stores.... No. I need this sorted ASAP this service is unacceptable! NADINE
28.01.2020 get another phone call and email to apologize for the inconvenience they are looking into the matter and will get back to me and someone promises me a voucher to the value of the goods I am waiting for,
See email sent 28.01.2020 14:15 - Good day, You can load it to be received via SMS, Please advise are they still delivering the loaves of bread I paid for or if a refund is going to take place? Because I get that you are still waiting for an answer, but at the same time I am still waiting for goods I paid for, Thank you Nadine
30.01.2020 - no sms received as promised no feedback given and another email sent at 10:48 - Good day, Any feedback?? I am still waiting for my bread I paid for! What is the issue? Send the loaves of bread or refund, as easy as that, whatever internal investigations need to take place to determine who *****ed up has got nothing to do with me. Nadine
31.01.2020 - get another phone call to apologize, a voucher will follow, still no feedback on my bread I paid for,
02.02.2020 - voucher sms received - email detailing still waiting for feedback on where the missing breads are,
ANOTHER EMAIL SENT FROM ME: 03.02.2020 15:01 - Dear Shameeg, Thank you, voucher received, I still have not had any feedback on the bread issue, I really am struggling to comprehend how this can take so long, it's 4 loaves of bread, not an entire month's groceries, I have paid for something that I have not received, they are failing to provide proof I signed for it, so it is quite clear and evident enough, Please arrange for them to do the refund on the 4 loaves as I am no longer wasting my time and waiting for them to deliver it, Thank you, Nadine
This is SO pathetic, you are basically *****ing from your customers? I am still waiting for my bread, no refund, no bread delivered,
I honestly am struggling to understand how this concept is so difficult to grasp?