Starved

I live in Grahamstown and had a doctor's appointment in port Elizabeth and so I ordered online from Woolworths Greenacres which included our lunch. After shopping and the doc we went to collect our order and made our way back to Grahamstown. I started searching for our lunch in the packets and it wasn't there. I was so hungry my sugar was crashing and we were now stuck in traffic on the way back home. When I got home I called Greenacres and they apologized and promised to refund my card. After a while I checked and there was no refund. I called again told the entire story again and they had no record of it. So I asked again for them to do it. They then contacted me a few days later to say the refund takes over a week to process. By the time they processed it my credit card had expired. So now they have SMSed me to say I have a R30 gift card which I need to collect. Besides the refund was meant to be for r38 I have spent double that in phonecalls so far and been majorly inconvenienced. I am very disappointed I thought Woolies was professional and thorough