Staff not doing their job

Good day. I am very disappointed with woolworths finial department . I have upgraded my banking 6 times in 2 months. That is ridiculous. I mean of u call once it should have been done. So once that was done I tried to draw money from my mobile app and it kept refusing me to do so. I called in and then say I must sent in my banking details when they could have told me this on the 1st go. I sent it in and till today I am unable to draw money still. It's pathetic service. When we owe u miney uz are quick to call when we need our own money then uz want to waste time . It's 2 months and I recieved absolutely **** service. The people at the call centres don't do jack.