*********** staff

Subject: Formal Complaint: *********** Service and Rude Management – Mall of Africa Branch Dear Woolworths Customer Service Team, I am writing to express my extreme frustration regarding the appalling level of service I received at your Mall of Africa branch this afternoon, Sunday, December 28th. As a busy professional, I sacrificed my Sunday afternoon to handle what should have been a simple exchange: returning a suit and two shirts for different colors. Given that the new suit was R300 more than the original, I expected a straightforward transaction to pay the difference. Instead, I was subjected to an incredibly lengthy and poorly managed process. The following issues occurred during my visit:

Technical Incompetence: Your staff members were unable to process the transaction correctly. I had to wait in the queue for an extended period while multiple attempts were made, each resulting in a wildly incorrect price being quoted to me.

Lack of Managerial Support: When the situation escalated, the manager on duty was not only unhelpful but also dismissive and very rude.

Wasted Time: Due to the staff’s inability to perform a basic exchange, a significant portion of my weekend was wasted. I find it unacceptable that a flagship store like Mall of Africa employs staff who lack the basic training to process a standard return and exchange, coupled with management that lacks fundamental customer service etiquette.

I would like a formal explanation of why this transaction was so difficult to process and what steps will be taken to ensure other customers do not have their time wasted in this manner~. I look forward to your prompt response. Regards,