Splendid service

I recently bought a pair of leather gloves, which disappointedly ripped the stitching off on the second day of use. So I took it to your Rosebank branch after having bought this in Northgate. I was met by Nthanyiseni Makungo who first delighted me with her greeting, (Good day Sir how can I make your day). First thing, that greeting is worth a million, I was dumb stuck I could not respond, all I could say was WOW! From that point I knew I had come to the right place. I relayed my story, and she was so apologetic as if this was her personal product or she owned the store, she took me around to find a replacement product which unfortunately you did not have. She processed a refund even though I did not have my receipt, purely because her CAN DO attitude informed her that this was a Woolies product and it had been launched a few weeks earlier. A very big thank you to Nthanyiseni, and please encourage her to keep up the good work.