Sour silence

<p>On Sunday 5th February, I opened a bottle of fat free long life milk only to find a clear, foul smelling liquid inside. I called the Woolworths customer services centre number given on the bottle and spoke to a very helpful consultant who recorded all the details e.g. product info, bar codes, my personal details etc. </p> <p>She said to keep the product in case it was requested by the food technologists. By Thursday, 9th February, I had heard nothing, so I emailed the customer service department to follow up. Again, I heard nothing. On Friday, 10th February, I called back and by chance spoke to the same consultant who was equally surprised that I had received no feedback to date.</p> <p>Given the nature of the issue and the fact that I have no idea what is in the bottle and whether it is in fact toxic or not, I really expected an immediate response. I have always held Woolies in high regard both in terms of their product standards and service levels. Therefore, I am surprised and disappointed by the lack of response to this serious complaint.</p>