Sorely disappointed!

For the past while I've bought numerous underwear items and have had issues with the quality. on the 11/01/23 I sent an email to WW customer service center noting all the defects, I received an email of acknowledgement on the 13/01/23 and asking for product information. I responded providing all the details. On the 26/01/23 I received an email asking me to return the items to a store, to which I responded that the reason for me mailing the CC in the first place is because these are worn underwear items, it is was any other item I would have gone into a store initially. I said that I'm sure there are exceptions in such cases. No response thereafter until I sent a follow up on the 13/02/23, then I got a response on the 14/02 asking me to take pics of the items and forward them, which I did. I received an email on the 17/02/23 which said the pictures were forwarded to the "relevant person for immediate attention". On the 27/02 I ONCE AGAIN sent a follow up as no feedback was provided. NO RESPONSE, until I commented on their Instagram page expressing my frustration, only then did I receive a call from an agent. ONLY to tell me that I need to take the goods into a store. WHY was I asked to send pictures if nothing was going to be done??? Who would be comfortable taking worn underwear into a store for people to inspect? In this case I am positive that the pictures provided displayed the defects perfectly. I am appalled firstly by the fact that the turnaround time on queries are pathetic to say the least, secondly by the fact that not one person deals with a query from start to finish, so in actuality no one knows if a clients query was ever resolved and lastly by the fact that we pay so much for WW items expecting good quality and then when items are not up to standard you have to MAKE a NOISE before u get acknowledged. Very, very backwards for such a 'leading retailer'.