So much for excellent customer service

Good day

It is with regret that I have to send tgis email but the service i received from you is very disappointing for a shop that prides itself with service delivery to its clients.

On Sunday i made an online order and paid and extra fee for express delivery on Monday morning, the order went through and money was deducted off my account.

Right after thst i then received a confirmation email that states that my order will only be delivered today on Tuesday 21 May. I called the call centre and i advised my frustrations that how is it that i paid for a service that i was not rendered i thetefore advised him that i require my refund and he advised that he cannot be able to assist me.

I then requested that he has his supervisor or manager call me, and all day yesterday till today i still have not received anything. My order is still not delivered so much for "express" delivery.

Can someone please look into this and revert back to me asap. I am not happy!!!

Regards Lebohang Majoro *** ***