So disappointed again

I am so deeply disturbed at the level and quality of customer service i am being offered by Woolworths. I have called i dont know how many times, spoke to i dont know how many people and sent countless emails just to replace a card and update my details and get a new card. It is now officially 2 weeks since i started this process and not one person gets back to me when they said they would. An agent who even gave me their email with the disguise of trying to assist has not rep**** to any email i have sent. I am at my wits end. I went to Facebook last week Thursday and complained on your messenger amd was advised someone would assist. The lady who called me on Friday said she is checking somethings and will get back to me. Till today i am still waiting. I am getting no feedback not even a keep in touch to say we are working to resolve your query. I am so disappointed. And its not even the first time i have received poor service from Woolworths.