Sms says card is at store, but it isn't!!!! Wasted fuel.

I app**** for a new card in October. Last week I emailed them, and the reply wasif I don't get anything by Monday 31 October, I must please go the the store. So On Monday I get an sms saying my card is at the store. Today, I go there, and was told that the store will phone me when my card is there. After much ado, the cashier phoned Head Office, where she explained my story. Ah, they don't know where my card is, they'll have to order another card. Another 10-14 days wait. Then I must ignore the sms and wait for the store to phone me. I don't have transport and rely on others to take me to the store. Woolworths, it seems your service is going backwards. I am unhappy with this.