(S)Low standards

Bought bananas that were bruised from the inside (so they could not have been damaged while transporting them) and sent an email and photo to Woolworths asking if I needed to bring in the rotten bananas to get a refund and was completely ignored and never got a reply. Also, if the sell BY date is the 7th that means that the product should have been removed BY that date and should not be on sale ON the date. If I ask to let me know whether or not I need to bring in the rotten bananas BY the time I come to your store, that doesn't mean let me know WHEN I get to the shop, that would be TOO LATE! You g****s are past their sell BY date and this is a habit and if the staff/manager don't understand the meaning of the words that they publish (which constitute a contract with the customer) perhaps they should not be in the position of responsibility that they find themselves in.