Singwatha Mpeka is a diamond in the rough

Did a bit of grocery shopping online and was overcharged for a few items. I had a bad experience with a Woolworths customer care consultant a few weeks prior regarding pricing that was not honoured for a purchase that I had made via Woolworths home department online, so I was bracing myself for another 'fight/ run-in' with a consultant. Singwatha Mpeka was the consultant that I came into contact with, and after explaining the overcharge on my order as well as the bad experience with the previous consultant, she was both professional & extremely understanding of my frustration. I had lost faith in the Customer service standards that Woolworths had, which I used to hold in high regard, but Singwatha's professional assistance proved that she is one of the few customer care consultants who pride themselves on their work ethic and uphold the levels of service that Woolworths should be proud of. I hope you are rewarded for your hard work Singwatha! You rock.