Short supp**** but no refund processed

On 01/12 I placed an online order and was consequently advised that they did not have the flowers I had ordered. So I agreed that the flowers be replaced by a bunch that was in stock on the day. My order was amended and my card charged.<br> When the delivery came there were no flowers. I phoned the contact centre and the call dropped thrice. When I finally got through to someone, she put me on hold for 22 minutes! Eventually someone \assisted"me and I was advised that I would be refunded for the flowers.<br> A week later I telephoned again as I had received no feedback and after checking with my bank I was advised that there were no pending refunds. I called again to enquire and was told I would be contacted with feedback later in the day. Two days later I had received no response and sent Woolworths online an email. Still no response.<br> Order number: o***<br> For a retailer that prides itself on its \""customer service\"""