Shoddy Customer Service

I was retrenched at the end of February, & wanted to activate my Woolworths card protection. I had to submit certain required documents, which I did from the Pavilion branch in Durban. To date nearly 3 months later I have not received any correspondence from Woolworth's Insurance, despite numerous EMails sent to them. They do not have a telephone number they can be called on, & all I have received back is an automated mail stating that someone will get back to me within 5 days.

The calls from WFS to pay my installment still come through regularly though, but it seems that there is no internal communication or records kept between departments or on WFS's call system becuase I have to keep on explaining the situation. The call today from WFS was the last straw when while trying to explain again to the consultant why I was not paying, she just put the phone down!

My major concern is that WFS will feel absolutely nothing to lodge my name with the credit bureau as a debt defaulter, while the issue lies entirely with them.