Shockingly Bad Food Delivery Service

I've ordered food a lot from Woolworths online and there have been issues every single time. All deliveries are late. Once it was 4 hours late, no apology. My last order was an hour late. I have a very busy schedule and don't have time to wait around for groceries. Items are always missing and there's no communication or substitutions, regardless of what option I choose, resulting on me having to drive to the shops anyway, which defeats the purpose of ordering online. The call centre and store have no communication with their drivers and are unable to give answers when an order is late. Lastly, delivery instructions from the website order are not passed onto the invoice, driver and store, resulting in a lot of confusion and frustration. The store (Woolworths Eastgate) didn't even have the name of my complex even though I entered it when placing the order.