Shocking woolworths customer service

I did an online purchase of 3 duvet covers on 30/11/2024.It was for two grey queen duvet covers 800 thread count and one white double 800 thread count duvet cover. It was on a 3 for 2 special. I have done and do online woolworths shopping . The items were for a gift. The box with the items was delivered on 4/5 December . I did not open the box. I gave the unopened box to the person I bought them for on 8/12/2024. When the box was opened the dispatch note said 2 grey duvet covers queen and one white duvet cover double The product codes on the dispatch note match the codes on the online display of the items. Inside the box was 2 grey duvet covers queen and a white flat sheet double. The sticker of the cover of the sheet referred to a duvet cover ,however the description on the printed label was for a white flat sheet double. The person returned the sheet to me with the cover and dispatch note. I immediately contacted woolworths customer service about the discrepancy. I was given a reference number and told to send photos of the item in question. I was told I would receive feedback about my complaint/issue within 24/48 hours. I have been phoning everyday since the 9/12/2024 to be told there is still no feedback from the warehouse. This is shocking customer service. To date no body has sorted out the complaint. I just want my original purchase of the 800 thread count white double duvet cover. It is unacceptable to keep a customer waiting for so long for feedback . It is not my problem where or how the incorrect item got packed in my order. I am very disappointed with how woolworths has handled this complaint.