Shocking, Unacceptable Service

I am extremely disappointed with the customer service at Woolworths. I ordered items online on 8 August, paid an extra R 35.00 deliver cost, and my items have not yet been received. I do not receive any feedback until I call through. Apparently the items were delivered to the incorrect person, and nothing was done until I called today. Today, the consultant advised that she will track and find out when the parcel will be collected from the incorrect person, to then be delivered to me. This is unacceptable. I cannot believe that a parcel can be left with the incorrect person, and nothing is done about it. Absolutely poor, inefficient service. There is no regard for clients at all. I order online, almost every week, and the delivery address is the same - How is it that the parcel was delivered to the incorrect person? I am a very disappointed, frustrated client.