Shocking service, really no care or effort at all

I entered an order online for a gift. I chose Woolworths because I thought if anyone can get it right they will. I ordered three things - 1. an orchid plant in a pot, 2. a box of chocolates and 3. a gift bag. I made a note to please 'deliver all at the same time and please to put the gifts in the gift bag and remove the price. I then also called the call centre and spoke to a lady there and reiterated the same. They said they would ensure that happens. What actually happened. 3 items delivered separately in 2 or 3 deliveries - yes, the gift bag was given as a standalone gift! The prices were left on The orchid turned out to be plastic (no mention of that online). The deliveries were abut 4 days later than they were meant to be. I sent a complaint. Someone called me and asked why I was unhappy. I explained. She pretty much said - oh ok, is there anything you want us to do now? I said it's a little too late isn't it....but I woudl like to speak to a manager. No-one ever called me back. I then sent 2 mails via the online complaints page, asked a manager to call me... to date, no reply. And to top it up, this was an apology gift to a client for our company not having given professional service... and that is how our delivery was received! It just made us look worse! And as for Woolworths, shocking service!