Shocking service from Woolworths online delivery

I ordered groceries from Woolworths online. Delivery was for the next day between 10:00 and 13:00. At 13:45 I called the number on the SMS as my delivery had not arrived. At 14:00 the delivery arrived, part of my order was FROZEN SALMON. I checked my order in front of the driver as I was concerned of the Salmon defrosting. Yup!! the fish was completely defrosted. He advised I make contact with customer services. I did this at 14:10 to discover that customer services was now offline ... I sent an email and it is now 11:30 and NO ONE has bothered to return my mail or call me - I will never order from Woolworths online again. SHOCKING SERVICE and total disregard for their customers.