SHOCKING SERVICE FROM WOOLWORTHS

I wrote to Woolworths about thr SHOCKING EXPERIENCE i had at the Woolworths La Lucia Mall,

A group of us had lunch at the Woolies Cafe. There is only one word that comes to mind is utter DISGUST. It had been some time we all got together to have an awesome catch-up, with a friend who traveled from overseas to my DISMAY and REGRET i recommend Woolies Cafe as the lunchern restaurant.

We were all let down by the service, quality of food, and the manager who let me add had ZERO customer service skills.

5 people dined, every meal barring one (burger) was TERRIBLE. My meal was UNTOASTED, had RAW bacon, all our sandwiches were under welming, and served as plain bread. I sent my meal back, and the meal was NOT removed from the bill. To be fair, the meal was not removed perhaps in time as my friend couldn't wait to get out of Woolies and just paid. I ended by paying her R110 for a meal i never ate.

We should have realized the **** show which was about to descend on us just from the point of view of ordering 2 cuppachinos and one tea, which took 35 minutes to be served. We asked over and over to no avail ......

Eventually, the balance of our friends arrived, we ordered our food, and 1 hour 20 minutes later, after much pleading, constant asking, we were served our under cooked, raw, disgusting meals. My friends were so hungry by this point that they ate them.

Tables around us were not cleaned, I wish you could see the photo of the table next to us remained in this condition for over 1 hr.

The table to pur left, an elderly couple ordered 1 x jucie and 1 x coke, it took 40 minutes.

I am completely disappointed and disgusted, and the manager needs serious training.

I contacted Woolworths head office 3 weeks ago. Still no communication and each time I get told... Hi, we'll follow up on this, sorry for the delay in getting back to you.