Shocking Service from Woolworths

On the 17th of December I ordered some clothes for my granddaughters. They were supposed to be delivered on the 24th….needless to say they weren’t. I waited for the Christmas period to be over and sent an email enquiring about delivery of my order. I received a call advising that my parcel had been lost but they would send a new parcel. They sent me an SMS the day the new parcel was to be delivered….I waited at home all day and at 7pm the parcel had still not arrived so I sent a further email. I received a return email advising that the parcel had been delivered and signed for by a Suzanne Botha(not me). I then called your online offices and spoke to Jessie who advised what address the parcel had been sent to (not mine). I arranged for Suzanne to drop the parcel off, which she did. However the sizing of the two polka dot shorts was incorrect. I then forwarded another email and then another after I went to see if stock of the right sizes were available and noted that the shorts were now on sale. In order to ensure that I received the right sizes I reordered the shorts. My email stated that I would like the incorrect shorts to be picked up and my account credited. I received a call from a gentleman who advised that he would contact warehousing and arrange for this. Nothing has been done and I have sent two further emails requesting feedback which have not been rep**** to!!! Absolutely shocking service from the online department which has me considering taking my business elsewhere!!