Shocking service from Step 1 to delivery.

1) App is shockingly useless. 2) Customer services regarding complaints is condescending, unacceptable and unproductive. 3) Call centre is a waste of time and leads nowhere. 4) Upon placing an order on Wednesday, I chose to add to my order, followed prompts accordingly to do so by means of creating a list. Was then charged a 2nd R50 delivery fee for R150 worth of goods. Totalling R100 delivery fee - same time slot, address. Proximity to Woolworths- either one in our town - maximum of 5kms. 5) DELIVERY person WORE NO MASK. Said he had dropped it in water. Made no attempt to cover his nose and mouth. I felt at risk and angry that, as I receive my groceries in the rain on a Sunday (only time slot available) to avoid the shop itself - I am put at risk on my own doorstep. Entirely unacceptable in a PANDEMIC. 6) Items appear 2-3 items in a carrier bag. Received 8 plastic bags for a small order. Whilst Woolies announces their new approach - they currently waste excessive amounts of plastic. 7) Additionally was unable to purchase a shower sponge without having to spend an additional R450 in the Hone Clothing, Beauty department. Apparently whilst you may purchase toothpaste with groceries, a shower sponge is Beauty and would require the additional R450 spend, plus OF COURSE - that too would have meant an additional R50. ****************. Exploitation of loyal customers in times of a pandemic. 8) The near impossibility of amending your profile details online. Hence Woolies does not link my card of many many years to my online account - and my Wrewards points are not recognized- thereby STELLENBOSCH ANIMAL WELFARE receives no benefit. They happily take your ID and banking details but will not update your surname, link your Wrewards etc. Just a number... Horrid service.