Shocking service and support for Woolworths credit card

I have had my Woolworths credit card replaced and since replacing it I have not been able to log onto my account online. In trying to resolve this I have visited woolworths branches at Menlyn and Woodlands. I have also phoned Woolworths finance services myself a few times. Each time they tell me they cannot help me and refer me to an ABSA branch. Every time I go to an ABSA branch they tell me the only thing they are able to change are PIN numbers. I have been ping-ponged between Woolworths branches and ABSA more than five times and no matter how hard I try to explain that the other party cannot assist they just keep doing this. Once a consultant feels that they cannot deal with me further they just transfer me to another department and the phone rings and rings. This has taken too much of my time and has caused so much frustration while the solution should be a simple one I am sure. I have wasted hours of my time and energy trying to resolve this with no commitment from this service to assist. The only thing they are good at is collecting your money, but do not think you will get what you pay for. Shocking!

The consultants are clearly not equipped to deal with all the situations they are supposed to which leaves them looking ***********!

I am unbelievably disappointed in the service received from Woolworths Financial services and will not recommend anyone to make use of them. They cannot resolve the simplest issue.