Shocking service and false advertising

Appalled at the service from Woolworths online shopping service. And this is not the first time. Woolworths advertises these "wonderful specials" so of course I placed an order for 2 cases of sparkling wine and then added a few grocery items as they would be delivering anyway. Woolworths arrives at my home with only the few grocery items but not the 2 heavy cases of sparkling wine that would have made up the bulk of the order. I have wasted a delivery fee just for a few grocery items and not received the main part of my order. I called the call centre who told me that they tried to contact me earlier in the day to tell me the sparkling wine was out of stock, but no missed calls on my phone and no voicemails were left. If they had told me when they arrived that they were out of stock, but would deliver at a later stage, I would have accepted that, but they just took it off the list. I will have to re-order at full price now and pay an extra delivery fee. Woolworths is meant to be a quality business, but in fact it is the opposite.