Shocking Service

<p>Management at Crossing store cannot make decisions and are unfriendly and unhelpfull. They do not know how to help customers. I was at the store and me and my wife swopped cards unintentional. I reached the paypoint and the supervisor Bonsile Zwane said she she can do nothing as head office is closed and it can take 16 days for a temporary card. How can this be I asked. I showed her my id and said I am the principle card holder. She rolled her eyes to me and said well I well call my manager but he will tell you the same. No problem I said call him. He came and I could see hes body language is negative and he already had is mind made up bacause the supervisor obviously briefed him instead of him looking for solutions he bluntly refused. Why are there a store manager that can't even make a decision based on the merits of the case. Hes name is Thulani Ndaba. He made me feel very unwelcome and didn't come up with one solution. I asked for the regional manager nr and he refused and gave me this nr which I do not get any answer from ********** 000. I am very frustrated and upset about this as I have been embarrassed by your management not even staff and this in front of all customers.</p>