Shocking Service

Yesterday I called the call centre for an enquiry on my Woolworths store card. I was assisted by a staff member that identified him as Luciano. I was shocked at his attitude and the way he spoke to me. He even told me that getting to the outstanding balance of my account was basic math. The tone of his voice was clear that he was not happy dealing with customers. I asked for the manager and received no answer and was placed on hold forever. I called back and spoke to Lynette that advised that Luqmaan the manager will call me back and that was 10.45am on 17.06.2020…Its 11.48 on the 18.06.2020 and no call yesterday. I am shocked at the service I received and will definitely post my disgust on social media and close my account asap. I will be sure that I tell people how I was treated by a call Luciano. He must really consider another job if his not service orientated.