SHOCKING SERVICE!

I placed an order through the Woolworths app. When my order arrived, it was not my order. Instead another customers order had been packaged. Human error right?

I have phoned customer care three times now, each time being told that the matter has been escalated to the warehouse and that the matter is "under investigation". I was advised that collection of the wrong package will be arranged and I would receive my order whenever they are able to get the correct item...?? During my third call this morning I learnt that collection of the wrong package has still not been arranged.

I have been more than patient and understanding. When you as the customer have to constantly follow up and do the teams job for them it's more than disappointing! Your error is definitely not my problem and has been an inconvenience to say the very least!

What do I have to do to get a response and reaction from your team Woolworths?!