SHOCKING SERVICE

I app**** for a Woolworth Store card on the 1st November.. It's now the 19th November and I am still waiting for an answer.. Your service is much to be desired. When I called to follow up the standard answer is " the application is being processed and we will get back to you". I send a compliant to their compliants email address 5 days, I am still waiting for a call or email.. Seems like this is the standard service levels that Woolworths offers. SHOCKING!!!