Shocking service

Went to a Woolworths store and the card I have been using for 20 years suddenly is a problem. Was humiliated in the queue and accused of *****. Had to wait two weeks for a new card which came on my ****en name, don't know why? Then went again spoke to a manager who put me on the line to customer care who is useless, no I have to wait 35 weeks for a card... Insanity. Worst service ever. Woolworths should train there staff to treat customers better