Shocking Service

<p>I am a loyal customer of Woolies (both online and store vists) and have been since childhood. This is the first time I have received such shockingly bad service by a Woolworth's staff member. I purchased fresh cream yesterday and when I wanted to use it today to prepare a dessert that would have been served tomorrow I saw that it will expire tomorrow. I proceeded to take the the 6 containers of fresh cream back to the store. I was told by the lady at the counter that I could continue with my shopping and she will credit my purchase with the amount that the returned items cost. I proceeded to continue my shopping. Midway way through my shopping I was accosted by a staff member who did not introduce himself who said he cannot take refund or credit the product and refused to provide a reason why. He began raising his voice when I explained to him that he could refuse a return and called the security who he spoke to in ISiZulu and asked the security to remove me from the store. I asked him why is he doing this and he refused to answer. I asked him for his name as his name badge was not visible (was covered by his jacket see pic ) and he said he will not provide his name to me. I proceeded to take a photo of him and I told him that I will escalate this incident to head office via Facebook and he told me I was welcome too. This service was beyond disgusting .... I shop at woolworths regularly and my monthly spend is +/- R15000 per month and I can prove this as all purchases are via my Cheque card and never expected to receive such service. This person should no regard for me a paying customer and attempted to have me forcibly removed from the store .... even the security he instructed to remove me refused to follow his instruction and other staff in the store said I should escalate this incident as this staff member takes this arrogant attitude with both staff and customers daily and they themselves were tired of him. Further more no refund was provided, no credit note was issued to me and the product he claimed he would not be credited or refunded was retained by him. Basically that is theft. Please do something about this person and keep me updated on this matter. He was very rude and spoke to staff members about me in my presence in ISiZulu wrongly assuming I could not understand what he was saying.</p>