Shocking Service

I purchased a Mothers Day gift online on the 5th May. It said delivery would take place between 9am on the 11th May and 5pm on the 12th May, which is today.

When I checked online it said that my parcel was out for delivery on Thursday 11th May. Today, by 14:00 it was still saying out for delivery and had not been delivered as yet. So I contacted the Online Customer service department to find out what was happening. The lady I spoke to told me that my parcel had been handed over to their courier service but that it hadn't been sent out for delivery as yet.

This is totally unacceptable as the given delivery dates are about to pass and it is not even on the truck for delivery as yet. Woolworths as the supplier should ensure that the courier service they use delivers their customers orders at the correct time if not before. Mothers Day is now on Sunday and my mother will not have her gift as Woolworths and whoever their useless courier service are couldn't do what they have said they would.

And by reading the other reviews put on in the last 2 days, it seems that this is an ongoing problem with Woolworths Online. I expect a much higher standard of service from Woolworths, but it seems that that is starting to seriously lack.

I will not order online from Woolworths again as clearly they can't provide the service which they have promised. So unless you order your items 2 or 3 weeks in advance of when you would like them delivered your best option would be to shop instore or purchase from a company like Take A Lot who actually deliver on time and in my experience before the estimated delivery date....

Shocking service from what was once a top Retail Supplier..