Shocking Lack of Service!

I used Woolworths Online (order number O***), and booked delivery for Friday 23 Dec 2022, between 7am and 9am. Leticia from Tokai called me before 7am on 23 Dec to inform me that 3 items are out of stock, and I opted for a refund instead of replacements, as there ARE no replacements for my items in any case. My online order was then delivered 3 items short. I expected an immediate refund as my payment had gone off my available banking balance immediately upon making payment. So I called the call centre, and Naeema told me that the refund will take 7 to 14 working days, which is unacceptable. The out of stock items could have been sourced from other branches, as there was plenty of time. I had been forced to shop elsewhere for my produce, and as a result was extremely stressed and inconvenienced. Naeema had even spoken over me at one point. I am shocked at the lack of empathy, the lack of service, and the fact that the customer's needs are unimportant. I worked for Woolworths previously, and dealt with customers VERY differently - with respect and proper assistance. NOT ONCE, did either Leticia or Naeema apologise to me for the stress and inconvenience I had been put through. I emailed Woolworths with the above info, and requested that management contact me. Bahia emailed me, missing my point ENTIRELY. I emailed back, reiterating that I would like a manager to contact me. Grant then rep****, stating that he tried calling me ****rue, my phone is always with me). I have had enough of this to-and-fro. I am an unhappy customer and nobody is addressing my concerns or fulfilling my requests. And still no apology. Still no management. Still No Service. I am Extremely Unhappy. Lavinia Africa