Shocking Food Poisoning from Woolworths Ready Meal – Severe Illness & Extremely Poor Customer Service

I am extremely disappointed and shocked by my recent experience with Woolworths. On 09 November 2025, I purchased three ready-made meals from the Woolworths Engen Big Bird 1 Stop outlet, which I heated and consumed within 40 minutes.

In the early hours of the next morning, I became violently ill with severe diarrhoea, vomiting, stomach cramps, dehydration, and loss of bowel control. I required urgent medical treatment, including a drip, and it took nearly two weeks for my stomach to recover. This caused significant inconvenience, distress, and loss of income.

What has made this ordeal even worse is the extremely poor customer service. It has now been a full month, and I am still waiting for proper feedback from Woolworths. The handling of this serious food safety complaint has been casual, slow, and completely lacking urgency or concern.

For a brand that prides itself on quality and customer care, this is unacceptable. I expect a full investigation, accountability, and reimbur*****t of my medical and related costs.

This experience has been traumatic, costly, and deeply disappointing.